Servicedesk Plus Architecture Diagram

Servicedesk plus is a web based helpdesk software that helps you manage all your communications from a single point.

Servicedesk plus architecture diagram. A flow consists of a trigger and one or more actions. Servicedesk plus cloud is a saas based itil compliant hosted help desk and asset management application for businesses of all sizes. This process flow guide recommends the best processes to follow while implementing the three types of changes mentioned below. It offers an integrated request management trouble ticketing asset management purchase order management contract management self service portal and knowledge base servicedesk plus packs all the modules at an affordable price.

Dec 5 2018 the one stop resource with all information about help desk software their benefits features applications best practices kpis industry trends the difference between help desk vs service desk and tips to choose an it help desk solution with a free evaluation kit. You can edit this template and create your own diagram creately diagrams can be exported and added to word ppt powerpoint excel visio or any other document. The database schema is accessible from within the servicedesk plus application. Servicedesk plus s incident management software is designed to resolve it incidents faster minimize downtime automate ticket workflow process meet slas on time enhance service quality and improve it help desk efficiency.

Go to reports new query report here you can click on the two icons available to view the schema like shown below this entry was posted in reports and tagged database schema reports. The trigger specifies when to start the flow which can be record based schedule based or application based. Use pdf export for high quality prints and svg export for large sharp images or embed your diagrams anywhere with the creately viewer. Servicedesk plus cloud has been built on a robust saas framework adopting best practices approach to deliver a scalable highly available and secure help desk and asset management.

This all in one itsm solution delivers comprehensive help desk service desk account management asset management remote controls and advanced reporting in a multi tenant architecture with robust data segregation. The application can be accessed over the internet without installing any software. Servicedesk plus msp is a web based itil ready help desk software designed specifically for managed service providers. Our enterprise incident management system is available on both cloud and on premises platforms.

Record based triggers run a flow after a. Understand how flow designer works within the now platform to activate trigger and process flows and actions.